Last updated: 16 April 2026
Our core commitment
Every review we publish is intended to serve the reader first. When an editorial judgement has to be made between what is comfortable for an operator and what is useful to the person deciding which broadband plan to take, we choose the reader. This is not a complicated principle, but it is one that quietly shapes every other decision on this page.
Independence from operators
DialoQ Editorial has no commercial relationship with any Sri Lankan telecommunications operator. We do not accept paid placements, sponsored reviews, or advertising from the carriers we cover. We do not take affiliate commissions on operator plans. We do not receive free SIM cards, free broadband connections, or free handsets outside short-term loan units used for specific product reviews — and where loan units are used, we disclose it in the piece. No operator sees any review before publication. We do not offer operators a right of reply prior to publication, though we do offer a post-publication correction process that is described below.
How we review
Every operator review we publish is built on three streams of input, weighted explicitly:
- Measured throughput (40%) — scheduled speed tests from fixed locations at 09:00, 15:00 and 21:00 Sri Lanka time, over at least a two-week measurement window, with results logged and retained for audit.
- Coverage footprint (25%) — drive-test and walk-test data supplemented by reader reports, normalised against population-weighted geography rather than raw square kilometres.
- Reader-reported support quality (20%) — aggregated from an opt-in reader panel and from the tips inbox, reviewed for consistency.
- Editorial assessment of value and plan design (15%) — the qualitative judgement of the reviewing editor, informed by the preceding three inputs.
Composite scores are revised on a quarterly cycle. Individual reviews carry a "last updated" date. Reviews more than eighteen months old without refresh are flagged as archived.
Conflict of interest
All editorial staff disclose to the Editor-in-Chief, in writing, any personal financial interest in any telecommunications company covered by the publication. This includes direct shareholdings, spouse or immediate-family employment at an operator, and past consulting engagements within the previous three years. Any disclosure that is material to a piece appears in a footnote at the end of that piece. Staff with material conflicts do not participate in scoring the operator concerned.
Advertising and sponsorship
The site currently carries no display advertising. If display advertising is introduced in future, it will be clearly labelled, and no advertiser will have any influence over editorial content. Sponsorship of specific editorial features — for example, a newsletter issue underwritten by an adjacent consumer-technology brand — will only be accepted on a strict separation basis: the sponsor will be disclosed at the top of the relevant issue, and the editorial content will remain wholly independent of the sponsor's input or approval.
Corrections and updates
We will make mistakes. When a factual error is brought to our attention and confirmed, we correct the article in place, append a dated correction note at the bottom of the piece describing what was fixed, and, where the error was material, issue a correction note in the next edition of our newsletter. Our correction inbox is [email protected]. We aim to acknowledge any flagged issue within two working days and to resolve straightforward corrections within one week.
Right of reply
Operators and individuals named in our articles are welcome to submit a response for consideration. We will publish substantive responses in full, at editorial discretion, either as an appended note on the original piece or as a standalone reply article. Responses submitted as legal threats will be handled by our counsel rather than by the editorial desk.
Anonymous sources
We use information from anonymous sources only where the information is of clear public interest, where it cannot reasonably be obtained on the record, and where the reporting editor and the Editor-in-Chief are both satisfied as to the source's credibility. Anonymous claims are never the sole basis for a material negative characterisation of an operator.
Commitment
These are not aspirations. They are the rules under which we have operated since the publication's founding in 2021. If you believe we have fallen short of any of them, please hold us to account at [email protected].